Bookmobile & Outreach Services Assistant
Wood County District Public Library (WCDPL) is seeking a patron-focused, self-motivated person to deliver bookmobile/outreach services throughout the county. The ideal candidate is a team player who can work with a high degree of autonomy while advancing the library’s mission. The successful candidate will bring an energetic and enthusiastic customer service philosophy to the job, can easily handle a multitude of tasks at the same time, and will love to engage children with engaging story-times and other activities.
Some college experience; 2-years successful customer service experience; or other combination of education and/or work experience of equivalent nature. Experience developing and leading activities with young children. Avid reader that loves to talk about books, movies, and music.
Essential Functions of the position:
- Provides excellent customer service to library patrons of all ages in our diverse community.
- Provides prompt and accurate assistance to patrons in locating information resources; promotes reading at all times; and assists patrons in finding their next favorite book. Strong computer, Internet use/searching, and eBook/app skills needed. Enthusiasm for leading successful story-times, engaging with youth, and creating effective library programs for patrons of all ages.
- Drives bookmobile, loads and unloads materials, and ensures proper operation of library vehicles, initiating maintenance and repair as needed.
- Works at Wood County Jail Library as needed.
- Implements a schedule of bookmobile stops and outreach visits to schools, day cares, preschools, senior facilities, residential and detention facilities; other institutions, and community locations. Collects statistics and compiles reports as needed.
- Delivers bookmobile and outreach services to the entire library service district, including participation in parades and community events.
- Works with representatives of specific groups and organizations (day cares, etc.) to insure the library meets the needs of constituents.
- Maintains safe and careful operation of library motor vehicles for both staff and patrons; establishes clear safety protocols for the bookmobile and other library vehicles.
- Maintains all required licensures and certifications, insurability, and clean driving record.
- Demonstrates regular and predictable attendance, including at staff meetings. Attends applicable continuing education and community event opportunities.
- Meets all job safety requirements and all applicable safety standards.
- Maintains high degree of professionalism as well as confidentiality in accordance with WCDPL policy, applicable laws and regulations.
Minimum acceptable characteristics (*indicates development after employment):
- Knowledge of: WCDPL policies and procedures*; WCDPL goals and objectives*; driver safety practices; bookmobile practices and procedures*; correct use of grammar, punctuation, and spelling; office practices and procedures; operating vehicles; acquisition, processing, circulation, statistical, and inventory routines*.
- Skill in: Use of computers; internet searching; modern office equipment, including ability to adapt to changing technology with a positive attitude; operating a large vehicle safely.
- Ability to: Work independently with appropriate training; communicate interest in and enthusiasm for public service work, demonstrate a positive disposition and sense of humor; prioritize work skillfully and efficiently; carry out detailed written or oral instructions; collect data, establish facts and draw valid conclusions; arrange items in numerical order; exercise independent judgment and discretion following policies and procedures (and to make own decisions within); communicate effectively; maintain records according to established procedures; handle sensitive inquiries from and contacts with the public; develop and maintain effective working relationships; travel to and gain access to work sites.
- Requires ability: to stand, sit, bend, kneel, reach, push, pull, and lift up to 50 pounds regularly (more than 50 pounds as required); to work outside in a variety of weather conditions; to access all areas of bookmobile as needed.
Reports to: Bookmobile & Outreach Services Supervisor
- $16.50 per hour ($32,175 per year) minimum, more DOE;
- Full-time 37.5 hours per week;
- OPERS retirement;
- Subsidized single-coverage health & dental insurance available (spouse/family coverage available at employee expense);
- Optional life and vision insurance;
- Paid sick and vacation time;
- Professional development opportunities available.
Submit all of the following via email to AngieBabcock@wcdpl.org with “Bookmobile Assistant” in the subject line.
- A detailed letter of interest stating why you are the best candidate for the job.
- An updated resume highlighting applicable knowledge, skills, and experience.
- The names and current contact information for three (3) work-related references.
- A completed WCDPL Application available at: https://wcdpl.org/Employment.
Review of applications begins immediately. No calls or inquiries; applicants notified of search status as decisions are made. Wood County District Public Library is an equal opportunity employer.
Status: Non-exempt; full-time, 37.5 hours per week
Schedule: Mondays through Fridays 9am to 5pm, with some early morning, evening, and weekend shifts required to support events and projects.
Hiring Range: Negotiable between $19.00-$22.00/hour ($37,050-$42,900/year), depending on experience, knowledge, skills, and abilities.
Benefits: OPERS retirement; subsidized, single-coverage health and dental insurance; vacation & sick time.
Reports to: Network and Systems Administrator
Reporting to the Network & Systems Administrator, the Network Assistant is responsible for IT Helpdesk services responding to requests from library staff and patrons. Additionally, responsible for day-to-day maintenance of hardware/software; installation of desktop/network applications, equipment configuration and installation, installation and upgrade of networking system software, and monitoring network systems. The Network Assistant is responsible for resolving technical issues at all WCDPL locations, assisting with special projects, operating AV systems for events, training library patrons and staff, and performing routine tasks.
- Minimum of two (2) years post-high school work experience in network management and maintenance, computer maintenance and troubleshooting, user support and training; or an equivalent combination of training and experience.
- Ability to provide relevant examples of training or experience that demonstrate a strong grasp of networking concepts, the ability to maintain and troubleshoot system-level network problems, and proficiency in use, configuration, and maintenance of network and end-user computer systems.
- Excellent verbal and written communication skills, including teaching users both one-on-one and in formal teaching situations. Strong team player.
- Strong skills needed in areas of troubleshooting; current Microsoft Server and desktop operating systems and Active Directory support; use of 3D printers, audio-visual equipment and sound systems, video recording technology for online library programs, apps for e-books and streaming services, etc.
- Ability to work under pressure and meet deadlines while working without direct supervision.
- Ability to pass a comprehensive background check and a drug test.
- Valid driver’s license and insurability under Library policy.
Essential Functions of the Position (list is not all-inclusive):
- Provides user support services to staff and the public; assists staff and the public in resolving problems and answers technical questions.
- Performs deployments of technology applications in an accurate and timely manner; maintains computer hardware and applications; analyzes problems and provides resolution; maintains documentation.
- Manages end user windows-based and cloud-based applications. Supports locally installed or cloud-based production software and tests to ensure maximum support.
- Ensures network security by maintaining edge security systems including anti-virus, intrusion rejection, image stability, and computer intrusion mediation. Ensures fault tolerance, minimizes downtime, and eliminate network service disruptions.
- Maintains all required licensure and certifications.
- Maintains confidentiality in accordance with Library policy, applicable laws, and regulations.
- Performs any & all other duties as assigned or directed in order to promote, further, and ensure the effective and efficient operation of the Wood County District Public Library.
To apply: Submit the following to AngieBabcock@wcdpl.org:
- A detailed letter of interest stating why you are the right person for this opportunity.
- An updated resume.
- Transcripts showing degree or certification completions.
- A minimum of 3 professional references with current contact information.
- A completed WCDPL employment application (available below)
No calls or in-person visits, please. Review of applications begins immediately. WCDPL is an equal opportunity employer.
Library Page (part-time)
Pages ensure books and media are on the shelves in the correct locations, ready to be picked up by patrons. As a Page, you are on the move; you lift, stretch, push and pull our collections into order.
- Shelve materials with high degree of accuracy
- Maintain files
- Retrieve items from shelves
- Shift and shelf-read collections to maintain order
- Pack/unpack bags of Intra-library Loans and boxes of books
- Perform light clerical duties, and all other duties as assigned.
- high school diploma or GED;
- ability to communicate clearly and effectively (verbally and in writing);
- high degree of accuracy in performing tasks;
- ability to stay on task for an entire shift with minimal supervision;
- positive attitude and team player;
- ability to push/pull carts of books, lift/carry boxes of books, and to stand, bend, reach for varying periods of time.
$9.30 per hour; 20 hours per week; works at the Bowling Green location.
Hours scheduled to meet library needs, between 9am-8:30pm Mon-Thurs, 9am-6pm, Fri, 9am-5pm Sat, and 1pm-5pm Sun.
To apply: Submit a detailed letter of interest explaining why you are the best candidate to meet the library’s needs, an updated resume, a completed WCDPL application (available below), and the names/contact information for three work-related references via email to AngieBabcock@wcdpl.org.
Comprehensive criminal background check and passage of drug test required for finalist.
Open until filled. Review of applications begins immediately. No calls or in-person visits, please. WCDPL is an equal opportunity employer.
Public Service Assistant (part-time)
The library is seeking an adaptable person to deliver great customer service to library users of all ages and backgrounds. You will serve as our “host,” helping patrons locate and use library resources, and become knowledgeable of overall library operations. We need someone to:
- Share their passion for our product by talking about and offering meaningful recommendations of the latest books, movies and music.
- Help patrons download apps or use computers. Register patrons for library cards, help with fees, check items in and out, place items on hold, track down books, help patrons sign up for programs, orchestrate the opening and closing of the library, etc.
- Between helping patrons, handle a multitude of clerical and inventory tasks to keep the library running efficiently and effectively, including shelving materials.
- Do the right thing. Every decision made and action taken is an opportunity to demonstrate our collective integrity.
- Serve as safety monitor, maintain a safe space for all, and step in when needed.
- Think quickly on your feet; help your team members.
- Adapt well to change, are eager to learn new things and share them with others.
- Love meeting and talking with people. You are not shy.
- Advocate for the library’s vision, mission and core values.
- High school diploma or GED plus two years of customer service experience (or two years of college completed)
- Positive customer service experience is essential
- Solid knowledge of computer and Internet operations, including use of apps
- Ability to maintain high level of accuracy in tasks and confidentiality of transactions
- Avid reader that loves to talk about books, movies, or music
$12.50 per hour; 20 hours per week.
Works at every service desk (Check-Out, Children’s, and Information) as needed at the Bowling Green library. May work at Walbridge a 3-4 times per year.
Work hours based on library needs, but include morning, afternoon, and evening shifts, as well as working part of a weekend rotation (Saturday 9am-5pm and Sunday 1pm-5pm).
To apply: Submit a detailed letter of interest explaining why you are the best candidate to meet the library’s needs, an updated resume, a completed WCDPL application (available at wcdpl.org/employment), and the names/contact information for three work-related references via email to AngieBabcock@wcdpl.org.
Comprehensive criminal background check and passage of drug test required for finalist. Open until filled. Review of applications begins immediately. Equal Opportunity Employer.
Employment applications may be downloaded from the attachment below.
Applications are kept on file for 6 months and reviewed as openings occur.